Our Frequently Asked Question page has been put together to help answer some questions we often hear from Deaf and Disabled People we come in contact with. It is not an exhaustive list and we encourage people who use the page to send us questions that have not been answered here. We will do our best to answer your questions and continually add them to this page.
As a pan disability and inclusive organisation we will provide versions of this frequently asked questions page in alternative formats in due course – watch this space.
Finally, we have taken great care to ensure all the links that are on this page work but if for some reason some links are broken please contact us as soon as you can using our contact form on our website. The contact form can be accessed here
Discrimination, Equality and the Law
Q – What is the Equality Act 2010 and how does it apply to Disability?
A – The Equality Act 2010 is an Act of Parliament of the United Kingdom. The main purpose of the Act is to combine the complicated (hard to understand) numerous Acts and Regulations which formed the basis of anti-discrimination law in Great Britain. This was, primarily, the Equal Pay Act 1970, the Sex Discrimination Act 1975, the Race Relations Act 1976, the Disability Discrimination Act 1995 and three major statutory instruments protecting discrimination in employment on grounds of religion or belief, sexual orientation and age. The Act requires equal treatment in access to employment as well as private and public services, regardless of the protected characteristics of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex, and sexual orientation.
In the case of disability, employers and service providers are under a duty to make reasonable adjustments to their workplaces and where they provide services to overcome barriers experienced by disabled people. In this regard, the Equality Act 2010 did not change the law.
Gov.UK the Government’s excellent website has given a simple guide to understanding the Equality Act 2010 which you can read here.
Q – What are ‘Reasonable Adjustments’ under the Equality Act 2010?
A – If an organisation provides any goods or services they are required by the Equality Act 2010 to make sure that Disabled People are able to use their services, as far as is reasonable, to the same standard as non-disabled people, by making reasonable adjustments.
They cannot wait until a disabled person wants to use their services, but must think in advance about what different Disabled People might reasonably need, such as People with Learning Difficulties, or people who have visual, hearing or mobility impairments.
Reasonable adjustments include things like:
- Installing a textphone so that people with hearing impairments can communicate with the organisation, or offering the alternative of instant messaging via the internet which also removes barriers to accessing the service for people who cannot, for a variety of reasons such as visual impairment or dyslexia, make notes during a phone call.
- Making sure that all written information is made available in alternative accessible formats like Easy Read – written in simple language, with pictures to illustrate what the text says – which will be more accessible to People with Learning Difficulties.
- Installing a ramp to the
organisationspremises to make them accessible to wheelchair users.